- Assure the efficient and effective operation of the learning management system to meet clients needs
- Perform all aspects of LMS administration which may include:
- Create/publish/archive courses, add/delete accounts, set/adjust/maintain system parameters, add/delete resources, etc.
- Support the design and development of custom reports for clients
- Escalate technical bugs and other system issues from identification through resolution
- Establish/maintain links to other online systems as requested by client
- Update database with current employee data
- Maintain the integrity of employee records
- Understand and articulate system requirements and constraints
- Support LMS standards, policies, procedures, and documentation
- Periodically audit system data to ensure employee and data accuracy
- Provide customer service and technical/functional assistance to the help desk and end users
- Recommend and support improvement solutions relative to the needs of the LMS
- At least one end to end implementation of Successfactors LMS Module
- Gather and analyze the clients business requirements and objectives
- Configure/design Successfactors, and/or related systems based on HR best practices
- Assist with preparation of training materials as well as teaching customers how to utilize Successfactors
- Knowledge of SAP HCM is an added advantage
Job Type: Full Time
Job Location: Washington DC
Experience: 1 to 4 years
Job Code: IND-SAP-FULL-00002