SAP SuccessFactors HXM Support
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SAP SuccessFactors HXM
Home >> Support Services >> SAP SuccessFactors HXM
“3A” Support Model.
SAP SuccessFactors HXM,“Advanced”, “Advantage” & “Adhoc” Support model
Need quick support for utilizing SAP SuccessFactors HXM, our team of Global Subject Matter Experts (GSMEs) is available to provide efficient troubleshooting and effective solutions for day-today business needs. Whether you’re an Employee, Manager, or Administrator/HRBP, we offer seamless support and ensure the best fix for any issues you may encounter.
Explore our SAP SuccessFactors HXM tailor-made plans with exclusive benefits to cater to your specific needs – Unleash Optimal Advantages!
Advanced support Benefits
- The end-to-end system review would allow us to recommend the best solutions and upgrades for the SAP SuccessFactors HXM suite.
- Our Fact Sheet covers configuration gaps that might be present in SF.
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- We offer the best recommendations for current modules, ensuring that the SAP SF application is up to-date and running optimally.
- With half-yearly feature update upgrades, we ensure that the cloud application stays current with the latest developments.
- Our road maps outline potential modules that can be implemented to enhance the SAP SF HXM.
- We provide hassle-free, on-time support, ensuring that any issues related to the SAP SuccessFactors HXM suite are quickly resolved.
- Our team goes the extra mile to make clients happy with our tailored solutions.
- We offer frequent trainings to help clients make the most of the SAP SuccessFactors HXM system and provide support for any tickets raised.
- Will take the accountability to address all the enhancement tickets support from client to SAP
Advantage support Benefits
- Support on the show stoppers
- Support for latest upgrades and SuccessFactors HXM suite integration scenarios
- Cross module Advance support on SAP SF HXM
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- Existing module struggle support and handholding
- Frequent training on end-to-end to utilize more SuccessFactors HXM
- Improves Efficiency SuccessFactors HXM suite
- The half-yearly update features upgradations
- Consistent Support
- Rollout implementation SAP SuccessFactors HXM support
- Support via Chat/phone/email
Adhoc support Benefits
- Cost & time saving
- Accurate results
- Cross-module experts
- Support on the show stoppers
- Support for latest upgrades and any integration scenarios
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- Cross module Adhoc support
- Existing module struggle support
- Module-wise People Analytics report support
- Workforce Analytics Adhoc support
Advanced support Benefits
- The end-to-end system review would allow us to recommend the best solutions and upgrades for the SAP SuccessFactors HXM suite.
- Our Fact Sheet covers configuration gaps that might be present in SF.
- We offer the best recommendations for current modules, ensuring that the SAP SF application is up to-date and running optimally.
- With half-yearly feature update upgrades, we ensure that the cloud application stays current with the latest developments.
- Our road maps outline potential modules that can be implemented to enhance the SAP SF HXM.
- We provide hassle-free, on-time support, ensuring that any issues related to the SAP SuccessFactors HXM suite are quickly resolved.
- Our team goes the extra mile to make clients happy with our tailored solutions.
- We offer frequent trainings to help clients make the most of the SAP SuccessFactors HXM system and provide support for any tickets raised.
- Will take the accountability to address all the enhancement tickets support from client to SAP
Advantage support Benefits
- Support on the show stoppers
- support for latest upgrades and SuccessFactors HXM suite integration scenarios
- Cross module Advance support on SAP SF HXM
- Existing module struggle support and handholding
- Frequent training on end-to-end to utilize more SuccessFactors HXM
- Improves Efficiency SuccessFactors HXM suite
- The half-yearly update features upgradations
- Consistent Support
- Rollout implementation SAP SuccessFactors HXM support
- Support via Chat/phone/email
Adhoc support Benefits
- Cost & time saving
- Accurate results
- Cross-module experts
- Support on the show stoppers
- Support for latest upgrades and any integration scenarios
- Cross module Adhoc support
- Existing module struggle support
- Module-wise People Analytics report support
- Workforce Analytics Adhoc support
Explore SuccessFactors HXM’s superior support options and boost organizational success with insightful recommendations and strategies.
” Realize the perfect SAP SuccessFactors HXM support package for your People enablement system’s success.”
| Advanced | Advantage | Adhoc | ||
|---|---|---|---|---|
|
Application
Management |
Detailed
examination of SAP
SuccessFactors HXM
implemented modules
and landscape |
|
|
|
|
|
Resolving configuration
errors to ensure
seamless operation |
|
|
|
|
|
Thorough system performance analysis and review |
|
|
|
|
|
Implementing new processes and workflows to streamline operations |
|
|
Hours >12 |
|
|
Ensuring
seamless adoption and integration of new SAP
releases |
|
|
|
|
|
Role-based permissions
and Data security |
|
|
|
|
Data Management |
Effective management of data processes |
|
|
|
|
Integrations |
Resolving issues with
connecting and
integrating 3rd party
systems and internal
module |
|
|
|
|
Roll out |
Managing the
deployment of new
software or updates
across departments |
|
|
|
|
Analytics |
Exploring data insights
and utilizing SAP
Analytics Cloud for
informed decision
making |
|
|
|
|
SAP
Engagement |
End to end Ownership
on enhancement
tickets created to SAP |
|
|
|
|
Adoption |
Consultant onsite visit |
Dedicated |
Pool |
Pool |
|
|
Admin and
user training |
|
|
|
|
|
Adoption – Encouraging
and promoting the use
of SF HXM modules for
optimal business
operations |
|
|
|
|
Coverage |
Modules –
Comprehensive
coverage of SAP
SuccessFactors HXM
modules |
All |
All |
All |
|
|
Duration – Clear
timelines and accepted
deadlines for the
Support project |
Yearly |
Monthly |
Task based |
|
SLA |
Clear service level
agreements for
expected response times and issue
resolution |
Applicable |
Applicable |
|
|
Payment |
Advance 25% – Clear
payment structures and
agreements |
Quarterly |
Monthly |
Task
closure |
|
Tools |
Ticketing tool access |
|
|
|
|
Updates |
Status Reports |
Monthly |
Quarterly |
|
Case Studies
Bizx Tech executed end to end delivery for all SAP SF modules at pharma and life sciences many clients
Bizx Tech executed end to end delivery for all SAP SuccessFactors modules at manufacturing industry
Bizx Tech executed end to end delivery for all SAP SuccessFactors modules at Food processing industry
Bizx Technology executed end to end delivery for all SAP SuccessFactors modules at services sector
Bizx Team value add
- With our support model, we prioritize the support tickets submitted through our efficient ticketing tool. With a focus on meeting SLAs, we ensure that all client requests are addressed in a timely and effective manner.
- Our team of GSMEs is always available to help categorize the issues raised and determine whether they fall under Configuration, Customization, Enhancement, or Workaround.
- We are proud to provide quality support services, backed by top-class certified solution consultants, architects, and GSMEs. Our goal is to deliver prompt and reliable solutions that meet the unique needs of our clients.
- So why not get in touch with us today?
Bizx Team value add
- With our support model, we prioritize the support tickets submitted through our efficient ticketing tool. With a focus on meeting SLAs, we ensure that all client requests are addressed in a timely and effective manner.
- Our team of GSMEs is always available to help categorize the issues raised and determine whether they fall under Configuration, Customization, Enhancement, or Workaround.
- We are proud to provide quality support services, backed by top-class certified solution consultants, architects, and GSMEs. Our goal is to deliver prompt and reliable solutions that meet the unique needs of our clients.
- So why not get in touch with us today?
